Returns or Exchanges

Thank you for choosing lumasue.online! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, you can apply for a refund according to the following terms:

Refund Application Time: You can apply for a refund within 30 days of receiving the goods. Please ensure the goods are unused and retain their original packaging and labels.

Refund Application Process: Please contact our customer service team via email (salita@lumasue.online) and provide the following information:

Order Number
Purchase Date
Reason for Refund
Attach a photo of the relevant product (if applicable)

Refund Processing:
Return Address: 800 LEISURE LAKE DR APT 7G,

WARNER ROBINS, GA 31088
We will review your refund application within 5 business days of receiving it. If the application is approved, we will process the refund within 7-10 business days after approval, and the refund will be returned to the original payment method.

Special Circumstances:

If the goods are damaged or defective during transportation, you should contact us within 48 hours of receiving the goods so that we can provide you with a replacement or refund service.

Personalized and discounted items are not eligible for refunds.

Shipping Costs: Unless due to product defects or incorrect shipment, refund requests will not include the original shipping costs; return shipping costs are the responsibility of the customer.

Please feel free to contact us if you have any questions. Thank you for your support of lumasue.online!