Delivery and shipping

Thank you for choosing lumasue.online! We are committed to providing you with a smooth shopping experience and ensuring your order is delivered promptly. Here are our shipping terms:

1. Shipping Methods: We offer a variety of standard shipping methods. You can choose the option that best suits your needs at checkout.
2. Processing Time: All orders will be processed within 1-2 business days after payment confirmation. Processing time may be delayed due to holidays or promotional activities.
3. Shipping Time: Shipping Service Providers: We use shipping companies including UPS, FedEx, DHL, and Postal Service, depending on the specific order.

Domestic Shipping: Usually takes 3-7 business days.

4. Shipping Costs: Shipping costs are calculated based on the weight and destination of the order. You will see detailed shipping cost information at checkout.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your package in real time using this number on our shipping partners’ websites.
6. Problems and Support: If you encounter any problems during shipping, please feel free to contact our customer service team. We will be happy to assist you.
7. Limitation of Liability: Once the package is handed over to the shipping company, we will not be responsible for any losses caused by shipping delays, damage, or loss. Please ensure you provide an accurate delivery address to avoid unnecessary problems.

Thank you for your trust and support of lumasue.online!